Shipping Policy
Last updated: 24 August 2026
This page explains how we ship gold detectors and metal detectors to customers in Zambia and the wider region, how long it takes, and what it costs.
1. Where we ship
We ship to all provinces of Zambia, including Lusaka, Copperbelt, North-Western, Central, Southern, Muchinga, Luapula, Northern, Eastern and Western Province. We also ship to neighbouring countries on request — contact us for a quote before ordering.
2. Delivery times and cost
| Destination | Estimated delivery | Cost |
|---|---|---|
| Lusaka | 1–2 working days | Free on orders over ZMW 5,000 |
| Copperbelt (Kitwe, Ndola, Chingola) | 2–3 working days | Quoted at checkout |
| Other Zambian provinces | 3–6 working days | Quoted at checkout |
| Regional / cross-border | 7–21 working days | Quoted on request |
Times are estimates from the date payment clears, not guaranteed dates. Rainy-season road conditions can extend delivery to remote areas.
3. Order processing
In-stock orders are prepared within 1–2 working days. If an item must be imported, we will tell you the expected lead time before you pay. We do not dispatch until payment has cleared, except on approved cash-on-delivery orders.
4. Tracking
You will receive a tracking number or courier reference by WhatsApp or email once your order is dispatched. If you have not received it within 3 working days of payment, contact us.
5. Import duty, customs and taxes
For cross-border shipments, any import duty, VAT, customs clearance fee or local charge is payable by the customer at destination. These charges are set by the destination authority and are not included in our prices. Refusing a shipment because of customs charges does not entitle you to a refund of shipping costs.
6. Checking your delivery
Inspect the outer packaging before signing. If the box is damaged, note it on the courier's delivery sheet and photograph it before opening. Report any transit damage to us within 48 hours of delivery with photographs — claims made later cannot be processed by the courier.
7. Incorrect address or failed delivery
Please check your address and phone number carefully. If a delivery fails because the address was wrong or nobody was reachable, redelivery is charged at the standard rate.
8. Collection in person
Collection can be arranged by prior appointment. Contact us on WhatsApp before travelling — we cannot guarantee stock is on hand without an appointment.
9. Returns
See our Return Policy. Return shipping is at the customer's cost unless the item is faulty or was sent in error.
10. Contact
Email: support@golddetectors.co.zm
Phone / WhatsApp: +971 56 985 2213